Predict which support tickets will breach SLA based on ticket metadata (priority, age, status, last update, group workload). Outputs breach risk (LOW/MEDIUM/HIGH) with explainable reasons and recommended actions. Use when users need to: (1) Analyze tickets for SLA breach risk, (2) Prioritize which tickets need immediate attention, (3) Monitor SLA compliance, (4) Generate SLA breach reports, or (5) Automate SLA monitoring workflows. Accepts CSV or JSON ticket data.